Thank you for choosing brandonserenebsshop.com! We are committed to ensuring that your furniture items are delivered safely and on time. Here are our detailed terms about shipping and logistics:
Shipping and Logistics Companies
We work with the following reputable logistics companies to ensure that your order is delivered quickly and safely:
●Domestic Shipping in the United States: We mainly use USPS, FedEx and UPS to handle domestic orders.
●International Shipping: For international orders, we work with DHL and FedEx to ensure that the package can be safely delivered to all parts of the world.
Domestic Shipping
- Processing Time: We will process and ship within 1-2 business days after receiving your order.
- Shipping Time: Domestic shipping time is usually 2-4 business days, depending on your geographical location and the selected shipping method.
- Shipping Calculation: Shipping costs will be calculated based on the weight, size and destination of the order. You can view the shipping estimate at checkout.
International Shipping - Processing Time: International orders will be processed within 2-3 business days after receiving the order.
- Shipping time: International orders usually take 2 business days to ship, depending on the destination country and the type of shipping service selected.
- Shipping cost calculation: International shipping costs will be calculated based on the weight and size of the order and the destination country. All relevant costs will be displayed on the checkout page, and the specific shipping costs will be confirmed before shipping.
- Customs duties and import taxes: Please note that international orders may be subject to customs duties and import taxes in the destination country. These costs are borne by the customer and brandonserenebsshop.com cannot control or calculate these costs in advance. Please make sure you understand and agree to the relevant taxes in the destination country.
Shipping tracking
Once your order is shipped, we will provide you with a tracking number via email, and you can track the status of your package at any time.
Shipping issues and delays
● Address issues: Please make sure to provide a correct and complete shipping address. If you find that the address is wrong after placing an order, please contact us as soon as possible so that we can adjust it in time.
● Shipping delays: Although we work with reliable logistics companies, unforeseen delays may still occur during the delivery process. We will do our best to handle and resolve any delivery issues, but we are not responsible for delays caused by the logistics company.
Failed Delivery
If your package cannot be delivered (such as wrong address, no signature, etc.), we will do our best to assist you in re-arranging delivery. Re-delivery may incur additional charges.