Welcome to brandonserenebsshop.com! To ensure that you have a smooth and pleasant shopping experience, if you encounter problems while using our services, please follow the following problem terms. The terms are designed to provide you with clear guidance to help you solve various problems you may encounter.
- Order issues
Order confirmation: After placing an order, you will receive an order confirmation email. If you do not receive a confirmation, please check your spam folder or contact us.
Order changes: If you need to modify or cancel your order, please contact us as soon as possible. Orders can be modified within one hour after confirmation, and may not be processed after the time. - Product quality and description
Product does not match the description: If the product you received does not match the description or pictures on the website, please contact us within 7 days of receiving the goods.
Quality issues: If the product is defective or damaged, please contact us within 48 hours of receipt and provide relevant pictures for evaluation. - Shipping issues
Shipping delays: We strive to ship on time, but shipping delays may occur. If your order is delayed, please check the order status or contact us for more information.
Damage and loss: If your package is damaged or lost during transportation, please contact us within 24 hours of receiving the notification and we will help you solve the problem. - Return and exchange issues
Return and exchange application: If you need to apply for a return or exchange, please contact us through customer service within 30 days after receiving the goods, provide the order number and reason for the return. - Payment issues
Payment failure: If your payment is not successful, please check whether your payment information is accurate or try to use another payment method. If the problem persists, please contact your bank or payment service provider.
Refund processing: Refunds are usually processed within 3 business days after the product is returned, and the specific time depends on your bank and payment channel. - Technical issues
Website failure: If you encounter technical problems while browsing or placing an order, please try changing the browser or clearing the browser cache. If the problem persists, please contact our technical support team.
Account issues: If you encounter login problems or forget your password, please use the “Forgot password” function or contact customer service for help. - Contact Information
If you have any questions or need further assistance, please feel free to contact us:
Email: BRANDONJACKSON@brandonserenebsshop.com
Phone: 6156228046
We are committed to serving you wholeheartedly and ensuring that your shopping experience is smooth and enjoyable! Thank you for choosing our website and we look forward to providing you with quality furniture and services.