Thank you for choosing brandonserenebsshop.com to shop with us! We are committed to providing you with high-quality furniture and excellent customer service. If you are not satisfied with the goods you purchased, our refund policy is designed to provide you with a clear refund process. Please read the following terms carefully:
- Refund Applicability
Return Application: If you are not satisfied with the goods after receiving them, you can apply for a refund within 30 days. When applying for a refund, please ensure that the product is unused, the original packaging is intact, and the accessories are complete.
Quality Issues: If the goods received are of quality defects or shipping damage, please contact us within 48 hours of receiving the goods and we will arrange a return or exchange. - Non-refundable Situations
Personalized Products: Customized or personalized products are generally not refundable unless there is a quality problem with the product.
Used Products: If the product has been used or damaged, we will not be able to accept returns and process refund applications. - Refund Process
Refund Application: Please submit a refund application through our customer service portal, including the order number and the reason for the return. Customer service will process your request within 1-2 business days.
Return shipping: Unless the refund request is due to our fault, the return shipping fee is usually borne by the customer. If there is a quality problem with the product, we will bear the relevant shipping fee. - Refund processing time
Refund review: After receiving the returned goods, we usually complete the review and process the refund within 3 working days.
Refund method: The refund will be processed according to your original payment method. Please note that the refund arrival time may vary depending on the processing speed of the bank or payment institution. - Contact us
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team:
Email: BRANDONJACKSON@brandonserenebsshop.com
Phone: 6156228046
We attach great importance to your shopping experience and thank you for your support and understanding of our furniture website! We hope to continue to provide you with quality products and services.